2111 Matlock Road
Arlington, TX 76010


817-277-8166 ● 800-338-2102


www.ligegreen.com

Our Policies
We at Lige Green Flowers want to thank you for your business. Lige Green Flowers, the Florist of Distinction is committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one. That is why we always go the extra mile. Following is a list of information to ensure that you get the best quality & service:

Guarantee
We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department directly at (800)338-2102.

Sales Tax Information
Every Internet order you place with us will be charged a sales tax of 8.0%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

Order Changes

• Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
• If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (800)338-2102.
• We are also unable to accept cancellations or change requests via e-mail.

Payment Methods
We accept the following payment methods:
Visa
MasterCard
Discover/NOVUS
Diners Club
Carte Blanche
American Express
House Account Invoicing
Phone In Payment

Placing your order
To better serve you, this is the information you will need to place your order. Please have the recipient’s name, full address including zip code and phone number. Also include business or school name, contact person, gate or security codes and apartment or suite numbers. (If applicable) We are familiar with most local hospitals and funeral homes.

Substitution Policy
Flowers are a seasonal product, and some varieties will therefore not always be available. It is possible that a bouquet or arrangement may look slightly different than shown on our web site. Every arrangement or bouquet is a work of art, freshly composed especially for you in our shop. Because of the nature, seasonality, and availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, we will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Balloons    Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
Plants        For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets    Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.


Our delivery schedule is as follows: *

Cut off time for orders
AM Arlington                                                                                    10:00AM
PM Arlington                                                                                      3:00PM
Dallas                                                                                             11:30AM
Fort Worth orders & all orders going to a business or school                 12:30PM 
Mansfield, Grand Prairie, Kennedale                                                     1:30PM

*This schedule is not applicable at Valentines Day, Mothers Day or Christmas. Unfortunately during these holidays we are unable to take any timed deliveries. Consideration is given to the time limitations of businesses and schools. Please do not call to ask for a delivery time.
This schedule also does not apply for funeral work. Under normal circumstances, we will have all funeral work in our delivery area to the church or funeral home at least one hour before visitation or service times.
The delivery charge for Arlington, Grand Prairie, Mansfield, Kennedale & the Ft Worth area is $10.95. The delivery charge for the Dallas area is $14.95. (See list of zip codes in our delivery area)

Special Deliveries
Deliveries that fall outside of our normal delivery schedule will incur a $19.95 delivery charge. Special deliveries are available only in Arlington, Mansfield, Grand Prairie & Kennedale.
Non refundable…
Due to the rising costs of fuel, Delivery charges are non refundable.
If no one is home
Depending on the location, if the recipient is not available at the time of delivery, the driver may leave the delivery in a safe place for the recipient to retrieve when they return, such as with a neighbor, or at the office of an apartment complex or with a receptionist. We will tag their door letting them know we were there and where their delivery is. In certain areas we will leave the delivery on the porch (weather permitting). If there are no neighbors available to accept the delivery it will be returned to the shop. The recipient is welcome to come to our shop and pick up the order or we will redeliver it for no additional charge the next time we go to that area (usually the next day). We will also call the recipient at the phone number you have provided us. If we do not hear from them within a day or two, we will call you (the customer) and ask for a different address or phone number. If neither the customer nor recipient can be reached, the order will be canceled and a refund will be applied.

ALCOHOL POLICY
We offer wine, beer and champagne in our gourmet, fruit & gift baskets. By law, the recipient must live in Arlington, Pantego or Dalworthington Gardens city limits. You must be at least 21 years old to buy or receive alcohol products. Alcohol may not be left with under age children. I.D. will be required if questionable. We will not leave alcohol on the porch of a recipient. We will attempt to leave with a neighbor if no one is home providing they are 21 years of age. If you order alcohol via our website, you will need to provide us with your state issued D.L. number or state issued I.D. card number, expiration date and your birth date. Sorry No exceptions.

Wire Out Orders
All “Wire Out” orders will have a delivery fee of $10.95 and a relay fee of $5.95. Minimum cost of item must be at least $35.00 within the U.S. East coast orders should be placed by at least 1pm for same day delivery.
Out of the Country
Orders “Wired Out of the Country” will have a relay fee of $15.95 instead of $5.95. You must allow 3 days for delivery on orders going out of the country and each country has a minimum amount that is required to place the order, at least $60.00 plus the above fees. Please call us for more specific information.
Wire out Substitutions
Flowers are a seasonal product, and some varieties will therefore not always be available at florists. A “Wired Out” bouquet or arrangement may look slightly different than shown on our web site. However, every arrangement or bouquet is a work of art, freshly composed especially for you, and you may rest assured that every effort will be made to match the color and shape of the bouquet or arrangement shown in our online picture. We have many affiliates that we trust and use all over the world.

Privacy Policy / Security
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

A Special Note About Children
We do not knowingly solicit data from children, nor do we knowingly market to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians.

Information We Collect
If you open an account on our site, we need your contact information including your name, e-mail address and mailing address. We use your purchase history, contact information and other registration information to send you information and to otherwise enhance your shopping experience.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users’ demographics and interests, so that we can better understand and serve our users.

"Cookies"
"Cookies" are small files which store certain information about your activity on the website and are stored on your computer’s hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information
We may send emails to our users announcing special promotions, changes in our services or other information we believe will be of interest to our users. If you prefer not to receive email, you can send us an email with the subject line "no emails" or reply to our email with the subject line "no emails".

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may occasionally share customer names and addresses with reputable vendors. Of course, you can choose not to let us share your personal information with any other vendors, by sending an email to us with the subject line "don’t share my information".

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that "perfect security" does not exist on the Internet.

Linked Sites
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments
We welcome your questions and comments about this Privacy Statement.

Areas covered by Lige Green Flowers

Our shop serves the following areas: Arlington, Fort Worth, Grand Prairie, Kennedale, Mansfield, American Airlines Center, and Hurst-Euless-Bedford.

We specialize in the following services:

• Large inventory of fresh flowers
• Tropicals
• Plants
• European/dish gardens
• Contemporary and traditional arrangements
• High-style floral arrangements
• Weddings
• Funeral designs
• Extensive gift line
• Gourmet and fruit baskets
• Gift baskets
• Candles